Business Class 
The perfect combination of state-of-the-art equipment and a tradition of hospitality. You are sure to find satisfaction in our services before even taking off.

Travel documents 
When following procedures for flying inside Vietnam or from Vietnam, you must show proof of identity. The Ministry of Transportation stipulates as follows

Reservation and ticketing 
The offices and agents of Vietnam National Airlines (Vietnam Airlines) around the world are prepared to serve you best.

Refund/reroute 
In case you have bought a ticket(s) but haven't used the whole or part of the ticket(s), you can refund it to the ticket offices of Vietnam Airlines as allowed under the current regulations of Vietnam Airlines.

Ticket loss (for paper ticket) 
In case you have bought a ticket(s) from Vietnam Airlines and have not used it or have just used part and have then lost it, you can gain reimbursement by following this procedure:

Conditions of carriage 
This 'General conditions of carriage' is integral part of the ticket. Please read carefully all conditions of carriage and instructions on the ticket.